Public services are provided through the National Public Service Portal

On December 9, 2019, the opening ceremony of the National Public Service Portal took place in Hanoi connecting with 5 other bridges across the country. Accordingly, after the National Public Service portal is officially put into operation, people only need to register to open an account (via phone number, enter identity card or identification number) and the system will also authenticate by secured OPT code similar to online transaction to the registered phone number people.

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With a view of publicity and transparency, the National Service Portal aims to be a website that helps provide information and support the implementation of online administrative and public service procedures nationwide. When using the National Public Service Portal, individuals and enterprises with single sign-on function, use one account of the National Public Service Portal to log in the public service portal of the Ministry and localities. Implementation of administrative procedures in many provinces and cities only needs to be declared once on the National Public Service Portal. This means that by accessing only one address, with a single account, individuals and enterprises can log in to all of the ministry-level and provincial-level public service portals performing online public services; monitoring the settlement status, assessing the quality of settling and sending feedback, recommendations regardless of the time and administrative boundaries. At the same time, with the role of a hub to connect with public service portals, databases, the implementation of online public services through the National Public Service Portal will help individuals and enterprises much more convenient due to reuse existing information and save time for document preparation, thereby significantly reducing social costs in the implementation of administrative procedures, especially those related to many agencies.

Some essential public service groups will be initially provided, including public services delivered in 63 provinces and cities such as Notice of promotional activities; The re-issuance of health insurance; The supply of low-voltage and medium-voltage power and integration of electricity payment utilities and 4 public services performed at the Ministry level are The issuance of driver’s license; Sign up for promotions; Group of services for granting certificates of origin of goods; Electronic tax payment for businesses.

According to the integrated roadmap for providing online public services, by 2020, at least 30% of essential online public services will be integrated; after 2020, to gradually increase by 20% every year, integrating 20% of online services at levels 3 and 4 of ministries, branches and localities.

It is expected by quarter 1/2020, the government will continue to implement services such as Electronic tax payment for individuals; Cancelling the customs declaration; Supplementing customs documents; Group of procedures for registration of security transactions; Fines payment for road traffic offenses; Driver’s license change (level 4), New driving license issue; Business Registration; Collecting fees and registration fees for cars, motorbikes, etc.

The National Public Service Portal is set up at to make public and transparent information related to administrative procedures and provide, support the implementation of public services according to demand for use, accord with each object; ensure the ability of individuals, organizations to supervise, evaluate and account for the state agencies’ accountability in the provision of public services; accelerate administrative procedure reform through the application of information technology; improve Vietnam’s position on online public service index in e-government development index according to the United Nations ranking. Individuals, companies will be provided with public services regardless of time and administrative boundaries so that they can save time, effort and money, increasing Vietnam’s competitiveness edge.

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